It is very heart breaking to see how our main institutions handle matters affecting the public. These entities, responsible for serving the Kenyan people always underperform when it comes to executing their duties. I speak on behalf of many Kenyans, many of whom have no idea where the main root cause of the problem lies. Is it incompetence of the personnel? Is it due to lack of facilities? Or is it plainly negligence by such institutions? This particular issue has been puzzling me for ages and the worst part is that nothing changes as years pass by, regardless of the regime or even the constitution in place. So, will we as Kenyans ever receive quality service from our institutions? The main focus of this topic is the Kenya Police, the City Council (especially Nairobi) and Kenya Power.
The Kenya Police department recently claimed to have conducted some ‘reforms’. I believe that they went further to change the name to Kenya Police Service, to show that they are here to serve the people. This sector has always had a poor reputation and relationship with the public. Most Kenyans consider our police men and women as villains mainly because of their countless records off harassment and moreover, abuse of human rights. The police have been caught in camera, ruthlessly manhandling and beating suspects many of who are helpless at the time they have been captured. An example could be the young boy in Turkana, suspected of cattle rustling, whose story went viral on March 2012. A more recent example is the shooting in Dandora on April 22nd 2012 that claimed some innocent lives. Summarizing a recap of police brutality in Kenya is an uphill task and due to numerous incidents, it’s enough to fill book. Away harassment issues, the investigation capacity of our law enforcers is wanting. I came to this conclusion after having an experience with the force. Not long ago, I lost my lap top at a nearby hostel from where I study. Luckily, the hostel conducts a security system whereby all visitors are required to sign in and out whenever they are in the premises. To cut the long story short, we were able to identify the main suspect by capturing his national I.D. card, thinking we actually got him and that through it, the police will have a leeway, but to no avail. I presented the case on three different occasions at Kasarani Police Station. When my case was finally attended to, one Officer Marangu (who I’ll never forget) showed up seeming concerned. I gladly presented the evidence, the I.D. card of the suspect in this case, and my smile turned upside down when he asked, surprised “hii tutafanya nayo nini?” I was speechless, and after filling the abstract form he instructed me to call him when I see the suspect. And that was it. I was to carry out the investigation. I left a very disappointed Kenyan because my reasoning was that, if the cops can’t investigate a small case of such a nature how will we trust them when they tell us they have arrested suspected terrorists or are investigating crime? That’s food for thought.
I have no knowledge or experience with local government personnel from other cities or towns; however, being a resident if Nairobi all my life I am in the position to critique the Nairobi City (NCC) Council, popularly known in the streets as kanjo. A recent survey was conducted on the NCC, and findings indicated that approximately 95% of the workers have only attained primary level education. Shocking and shameful statistic! First and foremost, Nairobi is the capital city. This is a fact that no sane mind should be reminded. Despite this, it’s a shame to see some parts of the city literally, looking like a dump.
These include areas of South C and South B, Nairobi West and slum areas in Eastlands and its environs. This could be so because most efforts of cleanliness have been concentrated towards the Central Business District (CBD). But not all streets in the CBD are clean. Going upwards to Luthuli Avenue and Landhies Road, you can observe the situation yourself. In addition, more and more buildings and businesses are cropping up within the city. In Zimmerman and Roysambu apartments are being built all over and at a threatening rate for the population. Problems such as water shortages and insecurity are bound to be experienced later on. Business activities are also emerging as if there are no regulations in place. In Nairobi, it seems anyone can start a business anywhere. A funny example is evident at the new roundabout along Thika Road, next to Uchumi Supermarket. Inside the roundabout you can see small business people ignoring the barriers and invading the space. More of them even operate by the road side, which are meant for pedestrians’ use since they are footpaths. But they know no one will do a thing about it, I actually recently saw a policeman buy something from there. How ironic. If no one does something about this, there’s the danger of a looming battle between the business people and City Council askaris.
Lastly, and perhaps the people’s least favorite institution is the Kenya Power. The company adopted this name after a ‘strategic’ rebranding, dropping the name Kenya Power & Lighting Company (KPLC). Millions were used in the celebrations of the launch of Kenya Power, which now has a new logo
and new plans for how electricity demands of the country are going to be met and distributed. All the above was a waste of time and funds, which would have otherwise been used in repairing their system. The bitterness I have with Kenya Power extends further to their pathetic excuses. It is the 21st century and moreover the year is 2012, yet when the skies open, even slightly most parts of the country have to suffer blackouts. The impact such have on our economy is devastating to both the business people and consumers as businesses relying on constant supply of electricity, such as cyber cafes, restaurants, and barbershops among others have to halt due to power interruptions. Other activities in various households also have to either stop or difficult adjustments made, especially where generators are lacking. Like I said, this is the 21st century and by now it is expected that Kenya Power have improved their operations and acquired equipment that resists adverse weather conditions like rain. That’s not all there is to it, because during the dry season the excuse is that the dams are dried up and so the generation of electricity will be insufficient hence power shortages.
(Nairobi in darkness!)
At this age, available technology should be used to ensure consumers are served fully. After all, we have engineers in this country, who can develop modern electrical technology, don’t we?
We are always forced to live our lives with difficulty in one way or another mainly because, someone somewhere sleeps on their job. Even worse is that we Kenyans are so used to it, to an extent that no one complains or seeks answers from these institutions. I for one have decided to change my attitude and will be ready to raise the alarm whenever such people fail to perform. One can use relevant hotlines, the media or join the civil society in applying pressure on these ever failing institutions. They are meant to serve us and as customers we bear the right to proper treatment. One may argue that complaining will not make them change. If we all take this path of thought then surely nothing will change but, if we adopt an increasing attitude of checking how they conduct themselves, they will be forced to submit.



(One of Marx's famous works, co-written with Frederick Engels) 